Our vehicles are booked through Turo, so cancellations follow Turo's policy.
Cancel up to 24 hours before your trip start time for a full refund.
If you book within 28 hours of the trip start, you can cancel free of charge up to 4 hours after booking — or until the trip starts, whichever comes first.
If you cancel outside the free window, Turo charges a cancellation fee:
Extras, the Young Driver fee, protection-plan costs, and delivery fees are fully refunded on any guest cancellation.
Open the trip under Trips in the Turo app or website and select cancel. Refunds are issued by Turo to your original payment method. Prefer to keep your plans? You can request date or vehicle changes through Turo, subject to availability.
In qualifying situations, Turo's extenuating circumstances policy may waive cancellation fees. Eligibility and documentation are determined by Turo.
We very rarely cancel a confirmed trip. If we must, Turo will help you rebook a comparable vehicle or issue a full refund.